Privacy Policy for Darlings Off Licence
At Darlings Off Licence (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Your name
- Email address
- Telephone number
- Delivery or billing address (if applicable)
- Information submitted through contact forms
- Order details
- IP address
- Browser type and device information
- Website usage information collected through cookies and analytics
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Respond to enquiries
- Provide customer support
- Improve our website and services
- Send order updates
- Send promotional emails (only where you have consented)
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
4. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Enhance security
You can disable cookies through your browser settings, although some website features may not function correctly.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties including:
- Payment providers
- Delivery companies
- Website hosting providers
- Analytics providers
- Professional advisers where legally required
These organisations only receive the information necessary to provide their services.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is intended for individuals aged 18 and over.
We do not knowingly collect personal information from anyone under the age of 18.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us.
Darlings Off Licence